Refund policy

1. Refund & Return Policy

Last updated: August 2026

Thank you for shopping at PIX3LPR. We stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help.

1.1 Return Window

We offer a 7-day return window. You have 7 days from the date your tracking number confirms delivery to request a return.

1.2 Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in the exact condition you received them.

  • Items must remain in their original packaging with all tags, inserts, and accessories attached.

  • Proof of purchase (order confirmation or receipt) is required.

1.3 Non-Returnable / Final Sale Items

The following categories cannot be returned:

  • Gift cards

  • Downloadable digital products or software

  • Personalized or custom-made items

  • Personal care, intimate apparel, or health/sanitary items

  • Items marked as "Final Sale" or purchased during clearance events

1.4 How to Start a Return

  • Email our support team at admin.pixelpr@gmail.com with your order number and the reason for return.

  • If approved, we will provide the return shipping address and instructions.

  • Please do NOT ship items back to the manufacturer without prior authorization from our team.

1.5 Return Shipping Costs

  • Defective / Damaged / Incorrect Items: We will provide a prepaid shipping label at zero cost to you.

  • Customer Preference Returns (e.g., changed mind, wrong size ordered): The customer is responsible for paying return shipping costs. Shipping costs are non-refundable.

1.6 Damaged or Defective Items

Please inspect your order upon reception. If an item is defective, damaged, or incorrect, contact us at admin.pixelpr@gmail.com within 72 hours of delivery with clear photos of the issue so we can evaluate and send an immediate replacement or issue a full refund.

1.7 Refund Processing

Once your return is received and inspected at our facility, we will notify you via email of the approval or rejection of your refund.

  • If approved, your refund will automatically be processed to your original method of payment within 3 to 5 business days.

  • Please note that financial institutions and credit card providers may require additional processing time to reflect the credit on your statement.

1.8 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

1.9 Contact Information

For questions regarding returns, reach out to us at:

  • Store Name: PIX3LPR

  • Email: admin.pixelpr@gmail.com

  • Physical Address: PO Box 365, Cabo Rojo, PR